CHARTER OF AGED CARE RIGHTS
On 1st July 2019 the Commonwealth Government introduced a new Charter of Aged Care Rights, covering both residential and home care services. Under this Charter, as a resident of St Charbel’s Care Centre;
I have the right to:
- safe and high-quality care and services
- be treated with dignity and respect
- have my identity, culture and diversity valued and supported
- live without abuse and neglect
- be informed about my care and services in a way I understand
- access all information about myself, including information about my rights, care and services
- have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
- have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
- my independence
- be listened to and understood
- have a person of my choice, including an aged care advocate, support me or speak on my behalf
- complain free from reprisal, and to have my complaints dealt with fairly and promptly
- personal privacy and to have my personal information protected
- exercise my rights without it adversely affecting the way I am treated.
